Orders & Returns

Goods can be returned for a full refund by posting back to our warehouse, providing the item(s) are in original saleable condition and the item(s) reach us within 10 days, from the original date of purchase.

If you are returning a product to The Flower Bank please adhere to and read the following:

A copy of your delivery note / order confirmation MUST be included within the package.

Any refunds will be made on to the debit /credit card or paypal account that the original order was placed under and only when the items are received back into stock.

Goods must still be in the original saleable condition when they are returned unless there was a fault with the product on delivery to the customer.

Returned items should be sent to:

Returns, The Flower Bank, Bankdale Farm, Wreay, Carlisle, Cumbria, CA4 0RS

Please contact our customer services team on 016974 75656 or email info@theflowerbank.co.uk to inform us of a return prior to sending.