FAQs

The Flower Bank

Who are the Flower Bank?

The Flower Bank are the premier wholesale supplier of Florist Sundries, fresh / silk flowers and plants to businesses throughout the North of England and Scotland. Based in state-of-the-art premises at Wreay, near Carlisle, just off the M6 Jct 42, the Flower Bank can now provide a national service for its ever growing sundries range.

Why should I order from the Flower Bank?

With over 4,000 products covering a wide range of everyday floral sundry items, the Flower Bank aims to be the UK’s number 1 trade only floral sundries supplier. With a constantly updated product catalogue, unique sundry items and daily price checking the Flower Bank offers not only a tremendous choice of products but also offers great value with a service that is professional, personable and reliable.

How can I contact you?

Telephone: 016974 75656

E-mail: info@theflowerbank.co.uk

Mail: The Flower Bank, Bankdale Farm, Wreay, Carlisle, CA4 0RS

Sundries Shop

What are your cut off times for next day delivery?

Please be aware that orders must be placed before 12 noon to qualify for our next working day delivery, otherwise your order will be dispatched the following day.

How long will it take to receive my order?

We always aim to dispatch all orders within 1 working day. For more information on our Delivery times please visit our Delivery section for more information.

How much do you charge for delivery?

Standard UK Delivery: Your order will be delivered in 2 to 4 working days (excludes weekends and bank holidays) - only £3.50

Next Day Delivery: Place your order before 12 Noon Monday - Thursday and receive your order the very next day (excludes weekends and bank holidays) - only £11.95

Free Next  Available Delivery for all Existing Local Customers

How do I order online?

Simply add your chosen product to the basket, either continue shopping and / or proceed to the checkout and submit the required details. Once this process has been completed you will receive an order confirmation email. This email contains an outline of your order details and confirms and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.

What forms of payment do you accept?

We accept Visa, MasterCard, Switch, Maestro, Solo or Visa Delta. All orders include UK VAT @ 20%. The Flower Bank uses Sage Pay Secure E-Payments to process all card transactions.

How do I know if it’s safe to shop online with you?

The Flower Bank is a 100% secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the top or bottom of your browser window. This is an indication that the site is secure.

The Flower Bank uses Secure Sockets Layer (SSL) security standards that are supported by Microsoft Internet Explorer and all other popular browsers. SSL encodes your personal information and details are protected by the powerful SSL encryption technology which encrypts your credit card number, name, address, phone number and order number as it travels via the Internet. This process ensures that it cannot be read by anything other than our secure server.

How will I know if my order has been received?

After you have placed your order, you will shortly afterwards receive an email confirming that we have received your order. This email contains an outline of your order details and confirms and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.

New Customer Registration

New Customers must register their details before placing an order, please note that we will verify that you are a business customer before allowing access to our products / prices.

Will I Receive a Tracking Number?

If your order is arriving via our courier service (APC) you will receive a tracking number that can be traced online. This tracking number will be present in your dispatch notification email and can be tracked at http://www.apc-overnight.com

Terms and Conditions

For a full version of our terms and conditions please visit: http://www.theflowerbank.co.uk/shop/terms-and-conditions/